Privacy Policy

1. Who We Are

Premium Lane is a private hire and chauffeur service based in Cambridge, Cambridgeshire. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: [email protected] | 07710 522 533 | 31 Longworth Ave, Cambridge CB4 1GU

2. What Data We Collect

When you contact us or make a booking, we may collect:

• Your name, email address, and telephone number
• Pickup and drop-off addresses
• Journey date and time
• Number of passengers and any special requirements
• Payment information (processed securely via our payment provider)

3. How We Use Your Data

We use your personal data to:

• Provide and manage our chauffeur services
• Respond to your enquiries and booking requests
• Process payments
• Comply with our legal and regulatory obligations
• Improve our services

Our lawful basis for processing is the performance of a contract (your booking) and our legitimate interests in running our business efficiently.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Payment processors to handle transactions securely
• Law enforcement or regulatory bodies where required by law

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 6 years for accounting and tax purposes, in line with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict the processing of your data
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not use advertising or tracking cookies. Essential cookies do not require consent under UK law.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.